Shipping policy

Shipping Policy

Thank you for shopping with us! We strive to provide a smooth and reliable shipping experience. Below, you’ll find everything you need to know about our shipping process.

1. Order Processing Time:

• Orders are processed within 1–3 business days (excluding weekends and holidays).

• You will receive an email notification once your order has been shipped.

2. Shipping Methods & Delivery Times:

• We offer a variety of shipping methods to meet your needs:

• Standard Shipping: Typically arrives in 5–7 business days.

• Expedited Shipping: Typically arrives in 2–3 business days.

3. Shipping Rates:

• Shipping rates are calculated at checkout based on your location and the shipping method selected.

• Free shipping is available on orders at $40 within The United States.

4. International Shipping:

• We do not offer international shipping at this moment, but plan to soon.

5. Order Tracking:

• Once your order has been shipped, you will receive a tracking number via email to monitor your package’s progress.

• You can also log in to your account to view your order status and tracking information.

6. Address Accuracy:

• Please ensure that your shipping address is correct at checkout. We cannot be held responsible for lost packages due to incorrect or incomplete addresses.

• If there is an issue with your address, please contact us immediately at heiferscraftshack@gmail.com or text/call (501)388-6349

7. Shipping Delays:

• While we aim to fulfill all orders on time, occasional delays may occur due to factors beyond our control, such as weather, carrier delays, or high demand periods.

• We will notify you as soon as possible if there are any delays impacting your order.

8. Lost or Damaged Items:

• If your package is lost or damaged in transit, please contact us at heiferscraftshack@gmail.com immediately. We will work with the carrier to resolve the issue.

9. Returns & Exchanges:

• Please refer to our Returns & Exchanges Policy for information on returning or exchanging items.

10. Contact Us:

If you have any questions about shipping or need assistance, feel free to reach out to our customer service team at heiferscraftshack@gmail.com or call/text (501)388-6349.

Thank you for choosing Heifer's Craft Shack!